Question 1

How do I check in?

Accepted Answer

Check-in begins at 4:00 PM. Your personalized door code and detailed instructions are sent approximately 30 minutes before your scheduled check-in time once all pre-arrival requirements have been completed. Note during peak turnover days check-in could be later that 4pm but we always try our best to accommodate a 4pm check-in and the check-in period extends to 11pm.

Question 2

What time is check-out?

Accepted Answer

Check-out is 10:00 AM. Late check-out may be available for an additional fee if requested and approved the day before departure depending on the season and cleaning schedules.

Question 3

Can I park or use the pool amenities before check-in?

Accepted Answer

Since the resort may require a parking pass and pool bands these would be left in the room for you at check-in.

Question 4

Is early check-in available?

Accepted Answer

Sometimes. Early check-in depends on our cleaning schedule and occupancy. If available, it can usually be purchased the day before your arrival.

Question 5

Do I need to sign a rental agreement?

Accepted Answer

Yes. All reservations require completion of our secure rental agreement and damage protection process through CHARGEautomation. This includes payment of the mandatory non-refundable damage protection fee, which covers up to $1,000 in accidental damage. The agreement should be completed within one hour of booking.

Question 6

What is the damage protection fee?

Accepted Answer

The damage protection fee is a mandatory, non-refundable fee that provides coverage for up to $1,000 of accidental damage during your stay. It is not a security deposit and due within 1-hour of booking.

Question 7

Will I receive a security deposit hold?

Accepted Answer

No. Myrtle Stays uses a damage protection program instead of collecting a traditional security deposit for most reservations.

Question 8

How many parking passes are included?

Accepted Answer

Parking varies by property. Each listing specifies the number of parking passes included. Please review your property’s details before arrival.

Question 9

Are motorcycles, trailers, golf carts, or RVs allowed?

Accepted Answer

Many resorts prohibit motorcycles, trailers, golf carts, RVs, and oversized vehicles. Please review your property’s parking restrictions before booking.

Question 10

Are pets allowed?

Accepted Answer

Most Myrtle Stays properties do not allow pets due to resort regulations. ADA-qualified service animals are welcome where required by law. ESA can be disqualified from resort policies and could be a term of resort eviction.

Question 11

Is smoking allowed?

Accepted Answer

No. Smoking or vaping is prohibited inside units and on balconies where resort rules prohibit it. Additional cleaning fees may apply if smoking occurs inside the property.

Question 12

What is provided in the condo?

Accepted Answer

Each property includes a fully equipped kitchen, linens, bath towels, Wi-Fi, and basic household essentials. Amenities vary by property and are listed on each individual listing.

Question 13

Do you provide coffee or condiments?

Accepted Answer

No. Coffee, filters, creamer, sugar, cooking oil, spices, and condiments are not provided because guests have different preferences and dietary needs.

Question 14

Are beach towels provided?

Accepted Answer

No. Bath towels are provided for indoor use only. Please bring your own beach towels. We supply only the amount of towels for the occupancy of the stay and towels and linens would need to be refreshed by the guest at the resort laundry area or in-unit washer/dryer if available.

Question 15

Will toiletries be provided?

Accepted Answer

A very limited starter supply of toilet paper, reusable kitchen towels, trash bags, soap, and similar essentials is provided. Guests staying longer should plan to purchase additional supplies.

Question 16

Is daily housekeeping included?

Accepted Answer

No. Your property is professionally cleaned before arrival, but daily housekeeping is not included unless specifically arranged.

Question 17

What if something isn’t working?

Accepted Answer

Please notify us as soon as possible. Our team will work quickly to resolve maintenance issues during your stay.

Question 18

What if I arrive and notice a problem?

Accepted Answer

Please inspect the property upon arrival and report any concerns within the first hour so we can address them promptly.

Question 19

Is Wi-Fi included?

Accepted Answer

Yes. Complimentary Wi-Fi is included in all Myrtle Stays properties.

Question 20

Can I have packages delivered?

Accepted Answer

Some resorts accept deliveries while others do not. Please contact us before shipping packages to your vacation rental.

Question 21

Are parties allowed?

Accepted Answer

No. Parties, events, excessive noise, and unauthorized guests are strictly prohibited.

Question 22

What are the quiet hours?

Accepted Answer

Quiet hours are generally 11:00 PM to 8:00 AM, although some resorts may have additional rules.

Question 23

Can friends visit during my stay?

Accepted Answer

Only registered guests are permitted unless prior approval has been given.

Question 24

What happens if I lose my key or door code?

Accepted Answer

Most Myrtle Stays properties use electronic locks. Contact us immediately if you experience any issues accessing your property.

Question 25

Do you offer travel insurance?

Accepted Answer

Guests are encouraged to purchase travel insurance to protect against unexpected cancellations, weather events, illness, or travel interruptions.

Question 26

What happens if a hurricane is forecast?

Accepted Answer

Weather-related cancellations are handled according to the cancellation policy associated with your reservation. We strongly recommend purchasing travel insurance.

Question 27

Why should I book directly with Myrtle Stays?

Accepted Answer

Booking directly often provides the best available rates, exclusive discounts, direct communication with our local team, and no unnecessary third-party booking fees.

Question 28

How can I contact Myrtle Stays?

Accepted Answer

Our local team is available to assist before, during, and after your stay. Visit Myrtle Stays Contact Page for current contact information and support options.

Frequently Asked Questions